There was a no-nonsense, harried, business-type lady who came into the Cafe the other day asking for a doppio macchiato; a hard-core drink to match her personality, it seemed. (A doppio macchiato is a double shot of espresso marked with a dollop of foam.)
She asked for a doppio macchiato in a larger cup with foam all the way to the top. Simple enough for a coffee connoisseur, only we work in a hospital, where a lot of the clientele aren’t well-versed with our menu. There have been several instances where people will order an espresso macchiato meaning a completely different drink. To avoid any confusion, I clarified, do you want a caramel macchiato?
To be fair, I probably would have responded similarly, had the situation been reversed. She kind of rolled her eyes, and very curtly corrected me explaining what she wanted. “No, not a caramel macchiato. I want 2 shots of espresso with foam all the way to the top.”
Now this is also a source of confusion. Some people want a little milk with their foam, because it is really not much of a drink, as a powerful gulp, otherwise. So I usually confirm that is what they, indeed want.
This woman clearly did not have time for questions. “OK, this is what I want. 2 shots of espresso in a tall cup with foam all the way to the top,” she replied in an oh my gosh, can they be so ignorant tone.
Granted, we are in a hospital, so I can’t even begin to imagine what sorts of stress she is feeling. The fact that she is venting a little on an easy target, the baristas who can’t seem to get it right, is understandable, I guess.
And I’ve probably have done it too….